Refund Policy
Overview
This policy applies to verification visits, log documentation packages, and quarterly retainers booked through Content Birchfield Co., Ltd.
Deposit and Cancellation
On-site visits: A 50% deposit confirms your date. Cancel fourteen or more calendar days before the visit for a full deposit refund. Cancel seven to thirteen days before for a 50% deposit refund. Cancel fewer than seven days before and the deposit is non-refundable.
Office log appointments: Cancel forty-eight or more hours before for a full refund of any prepaid fee. Later cancellations forfeit the appointment fee.
Retainers: Annual retainers may be cancelled with thirty days written notice. Visits already completed are non-refundable; remaining scheduled visits are refunded pro rata.
Rescheduling
One free reschedule is permitted if requested at least seven days before the visit. Additional reschedules incur a ₩50,000 administrative fee.
Full Refund After Service
If we cancel your visit due to verifier illness or unsafe access conditions on our assessment, you receive a full refund or priority rescheduling at your choice.
If you refuse to complete a visit after we arrive due to reasons outside our control (vault closed unexpectedly without prior notice, devices not present), the deposit is forfeited and travel charges may apply.
Partial Refunds
If a visit runs significantly shorter because fewer devices are present than declared, we credit the per-device portion of the fee. If additional time is required beyond quoted scope with your approval, additional charges apply as stated in the estimate addendum.
Non-Refundable Items
- Completed bound log volumes
- Archival paper duplicate copies once printed
- Encrypted USB media once populated with your data
- Travel surcharges after departure when cancellation occurs on site due to client factors
- Rush binding fees once work has started
Refund Process
Email hello@content-birchfield.click with your invoice number and reason. Approved refunds are processed within fourteen business days to the original payment method.
No-Shows
Failure to provide safe access at the confirmed time without prior notice is treated as a no-show. Deposits are forfeited.
Work Already Started
Log documentation refunds are not available once binding or numbering has begun.
Purchased Materials
Custom log covers or bilingual inserts ordered on your behalf are non-refundable once ordered from the supplier.
Disputes
Contact us first at hello@content-birchfield.click or +82 53 0000 5364. Unresolved disputes are subject to the governing law provisions in our Terms of Service.
Last updated: August 2025